"Etiquette alone will not enable you to reach your targeted goal. It will give you the extra edge that will make a difference between you and the competition."
-Melissa Leonard, "Avoid the 'fatal' faux pas", ABA Banking Journal 96 (May 2004): 10.
The Marvelous Millennial's Manual to Modern Manners by 
High-Impact Interview Questions by American Express article: Basic Rules of Business Etiquette
